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FAQS
Procedure of purchase
- What is shipping weight?
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You will see a shipping weight on item list page or detail page and your basket.
It was not a collect weight of the item. It may 30% over for the item's weight. Some items may heavier than it's label in Japan. We are afraid that total weight of your order may be over 1,980 gram that is our maximum package. So we need some balance for over weight.
We calculate your shipping rates from shipping weight.
Order Status
- where is my order?
- Your order will send from Japan within 4 or 5 business-days after your order. All packages will be shipped using "International Parcel Post" By Japan Post Co.,Ltd.
Shipping type is airmail. And this shipping method offers tracking number and is including max 6,000 JPY insurance.
You can track your order by link below.
Track & Trace service - Can I change the shipping address on my order?
- Yes you can change the shipping address within two business-days after you ordered.
When shipping cost has been changed, we will inform you a new shipping cost and pay back or charge for the balance through paypal.
Even if you inform us a new address to ship, We cannot ship to except 12 of countries below.
If you want to change the address, please sent a mail from here. - How do I cancel my order?
- You can cancel your order by sending a cancelation request from here within two business-days after you ordered. We will pay money back to your credit card through PayPal except 10% of our handling charge. The limited day is shown on calendar as yellow sign located on the left side of this page.
After it has passed two business-days, we cannot accept any cancelations. Because after two business-days you ordered, we buy items you order instead of you in the Japanese market. Please understand that we are a vicarious service store of private import.
Shipping
- Where can you ship one's order?
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Now we can ship our item to 12 of countries United States, Canada, United Kingdom, Germany, France, Italy, Australia, New Zealand, China, Hong Kong, Taiwan and Korea.
Notice
- We ship the item to the address which you input on the website of PayPal to check out.
- If you would like to ship your item to other country and address, You have to inform us the new address from here within two business-days after you ordered. The limited day is shown on calendar as yellow sign located on the left side of this page.
When shipping cost has been changed, we will inform you a new shipping cost and pay back or charge for the balance through paypal.
Even if you inform us a new address to ship, We cannot ship to except 12 of courtiers above. - If you ordered item to ship to the wrong country, you can cancel your order within two business-days after you ordered.
please send a message from here.
When we received cancelation message, we will pay money back to your credit card through paypal except 10% of our handling charge.
- How much is shipping for my order?
- Your total shipping cost is calculated by destination and total of shipping weight. Please check your shipping rates below.
United States Canada United Kingdom Germany 0 - 280g JPY1,000 JPY1,000 JPY1,000 JPY1,000 281g - 580g JPY1,400 JPY1,400 JPY1,400 JPY1,400 581g - 980g JPY2,000 JPY2,000 JPY2,000 JPY2,000 981g - 1,480g JPY2,600 JPY2,600 JPY2,600 JPY2,600 1,481g - 1,980g JPY3,200 JPY3,200 JPY3,200 JPY3,200 France Italy Australia New Zealand 0 - 280g JPY1,000 JPY1,000 JPY1,000 JPY1,000 281g - 580g JPY1,400 JPY1,400 JPY1,400 JPY1,400 581g - 980g JPY2,000 JPY2,000 JPY2,000 JPY2,000 981g - 1,480g JPY2,600 JPY2,600 JPY2,600 JPY2,600 1,481g - 1,980g JPY3,200 JPY3,200 JPY3,200 JPY3,200 China Hong Kong Taiwan Korea 0 - 280g JPY800 JPY800 JPY800 JPY800 281g - 580g JPY1,100 JPY1,100 JPY1,100 JPY1,100 581g - 980g JPY1,500 JPY1,500 JPY1,500 JPY1,500 981g - 1,480g JPY2,000 JPY2,000 JPY2,000 JPY2,000 1,481g - 1,980g JPY2,400 JPY2,400 JPY2,400 JPY2,400 - How many days does it take to ship?
- We sent item(s) you ordered within 4 or 5 business-days after you ordered. Then it takes about 6-10days to United States or Europe areas and takes about 6-9days to Asian or Oceania areas for shipping.